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Friday, September 21, 2012 ~ 8:30 am – 10:00 am
Keynote:
Martha Baxter, Assistant Payroll Manager, North America, Men's Warehouse
De Ann Doonan, Director Global Payroll, Maxim Integrated Products
Touchdown! Dance at the Goal Post, Scream and Shout, Delivering Quality Customer Service is What it's all About!
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8:30 AM - 10:00 AM
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General Session -- Touchdown! Dance at the Goal Post, Scream and Shout, Delivering Quality Customer Service is What it's all About!
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Martha Baxter
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DeAnn Doonan, CPP
Director Global Payroll, Maxim Integrated Products
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Keynote: Description
Touchdown! Dance at the Goal Post, Scream and Shout, Delivering Quality Customer Service is What it's all About!
Deadline sensitive, process driven individuals can find switching from defense to offense difficult, especially when your customer is acting more like a defensive tackle than a member of your own company! In this session we will explore ways to bring a smile to your most difficult customer. We’ll discuss how to overcome those goal line stances, illegal motions and avoid penalties on the playing field.
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2012 Conference Sponsor
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